We have 2 warehouses, one in Sydney, Australia, another in China.
- Under normal conditions, delivery for item located in Australia will take between 3 and 8 working days after dispatch, depending on your location. If you are in remote areas, item will shipped from China, usually needs 7-15 days. If you are given a tracking number, please use it to track the delivery status of your order.
- We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.
- Please pay attention to shipping exclusions and enter the postcode of your delivery address in the 'Postage and Payments' section of the listing. Applicable postage and handling fees will be displayed.
- Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided via eBay when your order is dispatched.
- We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
- Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
- Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
- Some products may be dispatched in more than one carton.
- We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
- If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
- Buyers must agree with the above postage and handling terms before purchase
Before receiving, please check carefully whether the outer package of the parcel is intact, and inspect the goods in the face of the courier. If there is any problem such as damage, missing parts,etc., you can refuse to accept it or contact our customer service personnel in time. If the customer does not inspect the goods and then finds that the goods are damaged, the loss is borne by the buyer. So be sure to pay attention to carefully check before receiving.
About return policy:
1. Under normal use, the product have quality problems during the warranty period，We will replace a new machine for you for free.
2. The pump body has a shelf life of 2 years, and the shelf life of the solar panel is 10 years.
About after sales:
We have a professional after-sales service team, 24 hours for you to solve a variety of after-sales problems.
After sales contact method: